Refund policy

Last updated 2 November 2026. Paid plans are sold through Lemon Squeezy as merchant of record.

14-day first-purchase refund

If you are not satisfied with a paid TidyRecon plan, you may request a full refund within 14 days of your first purchase of that plan, as long as the request is genuine and not abusive. Write to support@tidyrecon.io.vn from the email used at checkout and include your order ID or license key.

After we approve a refund (or Lemon Squeezy issues one), the related license key will be disabled and paid features will stop for that key.

Subscriptions after the first period

Renewals are charged for the upcoming period. Cancel before renewal if you do not want to continue. We do not refund unused time in an already-started subscription period, except where required by law or where Lemon Squeezy decides otherwise.

How to cancel

Use the customer portal or receipt links from Lemon Squeezy, or email support@tidyrecon.io.vn with your order email and order ID. Cancellation stops future renewals; it is separate from a refund request.

Lemon Squeezy

Lemon Squeezy may also handle refunds, chargebacks, and tax-related adjustments under their buyer terms and refund practices. Their actions can affect your order even when our 14-day window has passed.

Contact

Refund requests: support@tidyrecon.io.vn.